Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. What we believe in today is exactly what we believed in when we started: we’re on a mission to democratize fashion and make shopping fun again. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can find their must-have fashion essentials online as well as in one of our 1,000+ stores located globally.
Old Navy – a brand for everyone, a place for you!
As a Brand Associate your passion for apparel and fashion trends will enable you to drive sales and create a great experience for our customers. Your dedication to providing a neat, clean, organized and safe shopping environment for our customers and team is an important part of creating this experience. As a Brand Associate, you deliver on the customer experience through the 3 Old Navy Standards: Ready, Urgent and Approachable. Your enthusiasm and ability to deliver on these standards will help you grow your career with the Brand.
Brand Associate Attitudes
You are passionate about fashion and apparel and love our products
You build relationships and want to be part of a winning team
You take pride in yourself, your work and the success of your store
You work with drive and energy showing that you have a desire to make a difference
You love your community and actively work to make it better
You take initiative, anticipate needs, and solve problems quickly and efficiently
Brand Associate Job Duties
Greet and engage with the customer at all times, using our product to connect with the customer
Perform tasks as requested of you each shift and that pertain to the successful operation of the business
Listen to the customer and observe non-verbal cues to anticipate service needs
Offer product suggestions and add on additional items when engaging with customers
Maintain a clean and safe environment that prevents loss and minimizes risk
Process cashier transactions quickly, accurately and drive our brand loyalty programs
Keep our product folded, sized, in-stock and organized on the sales floor and up stocks/back stocks
Place styles, sizes and colors of product on the sales floor so they are available for the customer
Welcome customers to the fitting room and keep the area neat, clean and organized at all times
Process all tasks quickly and accurately per company defined policies and procedures, with a focus on customer service and with a sense of urgency and pride
Execute the shipment process to meet productivity and presentation standards
Execute signage and markdown processes accurately and efficiently to meet productivity and pricing standards
Execute the replenishment tasks with attention to detail ensuring all styles, sizes and colors are available
Brand Associate Requirements
Ability to effectively communicate with customers and team members
Ability to lift and carry up to 50 pounds
Ability to effectively maneuver around the sales floor and stockroom
Ability to demonstrate strong customer focused service on and off the sales floor
Ability to work a flexible schedule to meet the needs of the business
Ability to work with/around cleaning chemicals
Providing our customers with an optimal shopping experience is our #1 priority. This job description intends to describe the general nature and level of work people assigned to
Sr. Merchandise Manager & Department Merchandise Specialist
Senior Merchandise Manager
As the Senior Merchandise Manager, you drive profitable sales growth by planning and executing company merchandising direction through standard operating procedure execution in your department (i.e. markdowns, signage, replenishment and marketing). You lead a department responsible for a majority of the total store sales and play a pivotal role in leading a complex and dynamic business. As the subject matter expert for all brand merchandising training, tools and resources, you train, coach and hold others accountable to brand merchandising and productivity standards. Your department consistently represents brand standards and company strategies. To drive profitability, you are responsible for flexing based on our brand’s merchandising principles and financial analysis. You know and execute all company product knowledge and strategy. You own the development of your direct reports, and create a culture of engagement and high performance through development and coaching Brand Associates, Department Managers and Specialists. As a senior leader in the building, you are expected to lead the leadership team in the absence of your General Manager.
Department Merchandise Specialist
As the Department Specialist, you drive profitable sales growth by planning and executing company merchandising direction in your assigned department to drive sales and deliver standard operating procedure execution (i.e. markdowns, signage, replenishment, marketing). As the subject matter expert for all brand merchandising training, product standard operating procedures, tools and resources, you are also responsible for ensuring Brand Associates are trained and meet merchandising standards and productivity expectations. Your department consistently represents brand standards and company strategies. You are responsible for flexing to drive profitability based on our brand’s merchandising principles and financial analysis.